Car transport in Utravs
What I've done
Portfolio
Goals and Challenges
- Providing train ticket sales services for car transportation.
- The expansion of tourism services in the field of train products.
- How to display and place the new feature.
- Eliminate the possibility of errors in users when buying tickets.
- The problem of registering license plates of people with disabilities.
- Ensuring that users read the rules of car transportation.
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Solutions
- Clarify the transportation ticket compared to the normal travel ticket for users,
using appropriate changes in the user interface.
- Full and clear display of car transport rules and receiving confirmation of reading
from users due to the high sensitivity of the rules.
- Easier registration of car license plates of people with disabilities by separating
the selection of this license plate from normal license plates.
- Creating a suitable user experience.
The design of the car transport feature was done to make train product services
comprehensive for users and to create a suitable user experience while buying tickets.
At first, by checking this feature on competing sites, we analyzed the positive and negative points
of this feature on other sites. Also, by examining the persona of the train product, we understood
the needs and goals and pain points of the users about this feature.
The user flow was designed for this feature and after the approval of the product manager
and the design team leader, we entered the process of designing the user interface.
By creating the "car transport" tag in the ticket cards, specifying
the number of cars and separating this feature from the normal ticket
purchase flow, we tried to avoid the possibility of errors and mistakes in the purchase process.
The design of this feature was done for the UTravs website and application.
My Work
Read My Other Cases
My Work
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